Terms & Conditions
1. Definitions
“Company” means JRS Plumbing & Heating.
“Client” means the person, business or organisation requesting services.
“Work” or “Services” means any plumbing, heating or related services provided by the Company, including associated labour, materials and equipment.
“Materials” means all goods, parts, fittings, appliances and consumables supplied by the Company.
2. Quotations, Estimates and Variations
2.1 All written quotations are valid for 30 days unless stated otherwise.
2.2 Estimates are based on information available at the time and may be adjusted if the scope changes or unforeseen issues arise. Any material cost changes or scope variations will be confirmed in writing and require Client approval before additional Work proceeds.
2.3 Any Work, materials or services not expressly described in the quotation are excluded. Where additional Work is requested by the Client or becomes necessary due to hidden defects or site conditions, this will be treated as a variation and charged at the Company’s standard rates unless a separate quotation is agreed in writing.
2.4 The Company is under no obligation to carry out variations until pricing has been agreed.
2.5 Making Good and Decoration – Unless expressly stated in the quotation, no allowance has been made for making good. This includes, but is not limited to, repairs to walls, plasterwork, tiling, flooring, boxing‑in, or any form of redecoration following the Work. The Company is not responsible for matching existing finishes or decorative surfaces that are disturbed or exposed in the course of the Work.
3. Acceptance and Contract Formation
3.1 A legally binding contract is formed when the Client accepts the quotation, issues written or verbal approval, or allows Work to commence.
3.2 Commencement of Work, written or verbal acceptance of a quotation, or allowing the Company to begin Work constitutes acceptance of these Terms and Conditions.
3.3 Any variation to these Terms must be agreed in writing by both parties.
3.4 Payment of the final invoice indicates acceptance that the Work has been completed satisfactorily unless issues are raised in writing within five working days.
4. Deposits, Staged Payments and Price Movement
4.1 The Company may require a deposit before ordering materials or scheduling Work, particularly for higher‑value jobs or special‑order items. The deposit amount will be stated on the quotation.
4.2 For larger projects, staged payments may be required at agreed milestones. Failure to make a due payment may result in suspension of Work until payment is received.
4.3 Where there is a significant change in supplier or material costs between the date of quotation and the start of Work, the Company reserves the right to revise the quotation. The Client will be notified and has the right to accept the revised price or cancel the affected Work before it begins.
5. Access and Working Conditions
5.1 The Client must provide safe, timely and reasonable access to the property during normal working hours.
5.2 Unsafe or obstructed conditions may result in delays or suspension of Work. Additional time or costs caused by restricted access may be invoiced.
5.3 If the Company attends site and is unable to gain access, or the Work cannot proceed due to the Client’s act or omission (including, but not limited to, no access, unsafe conditions, or other trades preventing progress), the Company reserves the right to charge a reasonable call‑out or abortive visit fee and to recover any associated costs (including restocking or return charges on special‑order materials).
6. Materials, Materials Pricing and Ownership
6.1 All Materials and equipment supplied remain the property of the Company until full payment is received and cleared. Ownership transfers to the Client only after cleared payment.
6.2 The Company’s charges for Materials supplied by the Company include procurement, handling, logistics, stockholding, and administration, as well as the cost of providing warranty support for those items.
6.3 Materials may therefore be charged at prices that differ from those advertised by online or retail suppliers (including but not limited to Screwfix, Toolstation and Amazon). Such prices are not a like‑for‑like comparison, as online or retail prices generally exclude delivery to site, selection of suitable products, emergency sourcing, and the administration of returns or warranty claims.
6.4 The Company reserves the right to recover unpaid Materials lawfully, with the Client’s consent or by court order.
7. Engineer’s Advice
7.1 Advice is provided in good faith and reflects the engineer’s professional judgment at the time.
7.2 The Company is not liable for any losses arising from actions taken outside the agreed scope of Work or contrary to written recommendations.
8. Client Disclosure Obligations
8.1 The Client must disclose any known faults, defects or issues relating to existing systems or installations when requesting quotations or during site visits.
8.2 Undisclosed issues may require additional chargeable Work. The Client accepts responsibility for any additional costs arising from inaccurate or incomplete information.
9. Existing Systems, Pressurised Systems and Power Flushing
9.1 The Company accepts no liability for faults, failures or limitations in existing materials, systems, pipework, showers, fixtures or power‑flushing results that become apparent or occur following new installations or Work.
9.2 Pressurised systems (including unvented cylinders, combi boilers and sealed systems) operate at higher pressures and may expose weaknesses in older pipework or components not designed for such pressures. The Company accepts no liability for leaks, bursts or failures in pre‑existing systems following such work.
9.3 Power flushing effectiveness is limited by pre‑existing system condition and may not remove all historic sludge, scale or debris, particularly from concealed or inaccessible sections. Only accessible pipework and components are inspected; concealed sections remain the Client’s responsibility.
9.4 By proceeding, the Client acknowledges these limitations and accepts responsibility for the condition and suitability of all pre‑existing systems and components.
10. Hot Water Cylinders (Vented and Unvented)
10.1 The Company will install vented and unvented hot water cylinders with reasonable care and skill and in accordance with manufacturer instructions, Building Regulations Part G3 and relevant standards.
10.2 Unvented cylinders: Installations include required safety devices as supplied by the manufacturer. The Client acknowledges that unvented systems operate under mains pressure and may expose weaknesses in existing pipework, joints or components. The Company accepts no liability for leaks, bursts or failures in pre‑existing systems, pipework or fittings following installation. Annual servicing by a G3‑qualified engineer is required to maintain warranty and compliance and is the Client’s responsibility unless separately agreed.
10.3 Vented cylinders: Installations assume suitable feed/expansion and header tanks in good condition. The Company accepts no liability for issues arising from undersized, contaminated or poorly positioned tanks, overflow problems or gravity‑fed system limitations.
10.4 Where cylinders or safety components are Client‑supplied, the Company’s responsibility is limited to installation workmanship only. No warranty is given on product suitability, performance or compliance. Additional works identified during installation will be quoted as variations.
11. Radiators, System Performance and Client‑Supplied Products
11.1 The Company will install radiators, valves and associated pipework with reasonable care and skill and in accordance with manufacturer instructions and relevant standards.
11.2 Unless expressly stated in the quotation, the Company does not undertake a full survey or design of the heating system. Heat outputs, pipe sizing and performance are based on reasonable assumptions from visible conditions.
11.3 The Client accepts that existing pipework, valves, boilers, pumps and controls may limit performance and are outside the Company’s control. The Company accepts no liability for leaks, noise, poor circulation, cold spots, imbalance or slow warm‑up arising from pre‑existing condition, system design or historic issues.
11.4 Where radiators, valves, TRVs or other components are supplied by the Client, the Company’s responsibility is limited strictly to the workmanship of the installation. No warranty is given or implied as to the quality, suitability, output, performance, compatibility, finish or longevity of Client‑supplied products.
11.5 Any return visits, adjustments or remedial works required due to product defects, incorrect sizes, incorrect heat outputs, aesthetic preferences or compatibility issues with the existing system may be chargeable at the Company’s standard rates.
11.6 Unless expressly stated otherwise, the Company is not responsible for repainting, redecorating, making good, boxing‑in or altering décor arising from the removal, relocation or replacement of radiators.
12. Bathroom and Kitchen Installations
12.1 The Company will install sanitaryware, brassware, furniture and associated pipework with reasonable care and skill.
12.2 The Company accepts no liability for movement, cracking or failure of existing tiles, plaster, décor, units, worktops or finishes that occurs as a result of necessary removal, alteration or access.
12.3 Unless expressly stated in the quotation, making good to decorations, flooring, tiling, boxing‑in or other finishes is excluded.
12.4 Where other trades are involved and appointed by the Client, the Company is not responsible for their workmanship, delays or resulting defects. Additional visits or adjustments arising from other trades may be chargeable.
13. General Repairs and Maintenance
13.1 The Company will carry out general repairs and maintenance with reasonable care and skill.
13.2 Many such repairs involve ageing or previously altered installations. The Company accepts no liability for the failure of existing fittings, pipework, sanitaryware or seals that have reached, or are reasonably considered to have reached, the end of their serviceable life, even where failure occurs during or shortly after the Work.
13.3 Unless expressly stated otherwise, no guarantee is given that a repair will permanently resolve all underlying issues where the root cause is wear and tear, corrosion, poor historic installation, design limitations or general system condition.
14. Customer‑Supplied Materials
14.1 No warranty or liability is accepted for the performance or suitability of Client‑supplied parts or materials. The Company’s responsibility is limited to installation workmanship only.
14.2 Any additional visits required to remove, refit or replace faulty, incompatible or unsuitable Client‑supplied items will be chargeable at the Company’s standard rates.
14.3 Where the Client chooses to supply their own parts against the Company’s recommendation, any associated delays, failures or warranty claims remain the Client’s responsibility.
15. Conduct and Safe Working Environment
15.1 The Client must ensure a safe and respectful working environment for the Company’s engineers at all times.
15.2 The Company reserves the right to suspend or terminate Work immediately where there is abuse, harassment, threatening behaviour, unsafe site conditions or non‑compliance with health and safety requirements.
15.3 Any additional costs, delays or return visits arising from such circumstances may be chargeable at the Company’s standard rates.
16. Keys, Alarms and Security
16.1 Where the Client provides keys or access codes, or disables alarms to allow access, the Company will take reasonable care but accepts no liability for pre‑existing security issues or losses not caused by its negligence.
16.2 Responsibility for locking, alarm setting and overall site security remains with the Client unless otherwise agreed in writing.
17. Parking, Permits and Access Charges
17.1 The Client is responsible for providing, or paying for, suitable parking or access arrangements where required.
17.2 Any parking fees, permits, congestion, clean‑air or ULEZ charges reasonably incurred in attending the site may be added to the invoice.
18. Asbestos and Hazardous Materials
18.1 The Company does not undertake the removal or treatment of asbestos or other hazardous materials.
18.2 If such materials are suspected or discovered, Work may be suspended and the area made safe. The Client is responsible for arranging any specialist surveys, tests or removals.
18.3 Additional visits or delays arising from hazardous materials may be chargeable.
19. Regulatory Compliance and Non‑Compliant Installations
19.1 The Company will carry out Work in accordance with applicable regulations and industry standards.
19.2 Where an existing installation is found to be unsafe or non‑compliant, the Company may refuse to work on it, may isolate it and/or issue the appropriate warning notice.
19.3 Any additional Work required to bring an installation to a safe standard is not included in the original quotation unless expressly stated and may be chargeable.
20. Payment Terms and Debt Recovery
20.1 Unless otherwise agreed in writing, payment is due within 7 days of the invoice date.
20.2 Overdue balances may accrue interest at 2% per month (or the statutory rate if higher).
20.3 Non‑payment may result in suspension of Work and recovery action for outstanding sums.
20.4 The Company reserves the right to recover reasonable costs incurred in recovering overdue amounts, including third‑party collection, legal and court fees.
21. Cancellations, Delays and No‑Shows
21.1 Appointments cancelled with less than 24 hours’ notice, or where access is unavailable at the scheduled time, may incur a call‑out charge.
21.2 The Company is not liable for delays caused by circumstances beyond its control, including weather, supplier delays or site conditions.
21.3 For contracts agreed remotely (telephone, email or online), domestic Clients have 14 days to cancel under the Consumer Contracts Regulations 2013, unless Work begins during the cancellation period at the Client’s request. In that case, reasonable costs for Work already carried out may be charged.
22. Appointment Times and Scheduling
22.1 All appointment dates and times are provisional and may change due to scheduling, delays on prior Work, emergencies, supplier issues or other circumstances beyond the Company’s reasonable control.
22.2 The Company will use reasonable endeavours to notify the Client of any changes as soon as practicable and is not liable for any loss or inconvenience arising from such rescheduling.
23. Warranty and Liability
23.1 All workmanship is guaranteed for 12 months from completion, subject to normal use and provided full payment has been received.
23.2 Manufacturer warranties apply to Materials supplied by the Company. The Company will assist with warranty claims at its discretion, but manufacturer decisions are final.
23.3 Warranty is void in cases of misuse, third‑party interference, accidental damage, or failure to follow maintenance guidance.
23.4 Warranty claims must be submitted promptly in writing. This guarantee does not affect the Client’s statutory rights.
24. Limitations of Liability
24.1 The Company’s total liability for Work carried out is limited to the value of the invoice for that Work.
24.2 The Company excludes all liability for loss of income, inconvenience, distress or any consequential or indirect damages.
24.3 The Company’s responsibility is limited to new components and workmanship installed to current regulations.
24.4 Nothing in these Terms limits liability for death or personal injury caused by negligence.
25. Diagnosis, Fault‑Finding and Parts Charges
25.1 Diagnostic and fault‑finding visits are chargeable. Charges apply to the engineer’s time, tests and any temporary or permanent parts fitted, whether or not the initial visit fully resolves the issue.
25.2 The Client acknowledges that diagnosis is a process of investigation and elimination, and that multiple visits or parts may be required.
25.3 Refunds are not offered unless negligence or incorrect installation is proven by an appropriately qualified independent engineer (e.g. Gas Safe for gas work).
26. Insurance
26.1 The Company maintains public liability insurance at a level appropriate for its activities. Evidence of insurance can be provided on request.
27. Complaints and Dispute Resolution
27.1 In the event of a concern or complaint, the Client should notify the Company in writing as soon as reasonably practicable and within a reasonable time of becoming aware of the issue.
27.2 Both parties shall first attempt to resolve the issue informally. If no resolution is reached within 14 days, mediation through an independent body may be considered before legal action.
27.3 The Company’s site records, photographs, test results and written notes will be treated as an accurate record of conditions and Work carried out, unless the Client provides clear evidence to the contrary.
28. Data Protection
28.1 The Company processes Client information in accordance with UK data protection law (UK GDPR and Data Protection Act 2018).
28.2 Personal information is not shared with third parties except where required by law or with the Client’s consent.
29. Health and Safety
29.1 The Company complies with applicable health and safety legislation.
29.2 The Client must inform engineers of any known hazards or unsafe conditions on site before Work starts.
30. Right to Subcontract
30.1 The Company may subcontract any part of the Work to suitably qualified professionals, while maintaining responsibility for the quality and compliance of such Work.
31. Force Majeure
31.1 The Company shall not be liable for any delays or failure in performance due to events beyond its reasonable control, including severe weather, shortages, strikes or equipment failure.
32. Photographic or Video Evidence
32.1 The Company may record photographic or video evidence of systems and installations before, during and after Work for documentation, quality assurance, or training.
32.2 All media will be handled in compliance with data protection law.
33. Governing Law and Jurisdiction
33.1 These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
33.2 Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
34. Variation of Terms
34.1 The Company reserves the right to update these Terms and Conditions at any time.
34.2 Changes will be communicated in writing (email, invoice or website notice) and apply to new Work commencing 14 days after notification.
34.3 Existing contracts remain governed by the Terms in force at the time of acceptance.