Terms & Conditions

Terms and conditions

 

1. Definitions
“Company” refers to [JRS Plumbing & Heating], and “Client” refers to the person or business requesting services. “Work” refers to the plumbing/heating services and materials provided by the Company.

2. Quotations and Estimates
All quotations are valid for 30 days unless otherwise stated. Estimates are based on the information provided and may be revised if the scope of work changes or unforeseen conditions are discovered.

3. Acceptance of Work
Commencement of any work implies acceptance of these terms and conditions. No variation of these terms shall apply unless agreed to in writing by both parties.

4. Access and Working Conditions
The Client agrees to provide reasonable access to the property during normal working hours and ensure a safe working environment. Delays caused by access restrictions may incur additional charges.

5. Materials and Equipment
All materials supplied remain the property of the Company until paid for in full. We reserve the right to remove materials or equipment not paid for.

6. Payment Terms
Unless otherwise agreed in writing:

• Payment is due within 7 days of invoice date.

• For larger projects, staged payments may be required.

• Late payments may incur interest charges of 2% per month.

• Acceptance of work: Full and final payment by the client shall constitute acknowledgement that the installation has been completed to the clients satisfaction and that all issues, defects, or concerns relating to the installation have been resolved, unless otherwise agreed in writing.

7. Cancellations and Delays
Any appointment cancelled with less than 24 hours’ notice may incur a call-out charge. The Company will not be liable for delays due to circumstances beyond its control (e.g. weather, supplier delays).

8. Warranty and Liability

• Workmanship is guaranteed for 12 months from completion.

• Manufacturer warranties apply to parts and materials.

• Warranty is void if equipment is misused, serviced by others, or altered.

• The Company is not liable for any pre-existing issues or damage caused by hidden conditions (e.g. faulty pipework inside walls).

9. Limitations of Liability
The Company’s liability shall be limited to the value of the work carried out. We do not accept liability for loss of income, inconvenience, or consequential damages arising from the work.

10. Insurance
The Company carries full public liability insurance and will provide proof upon request.

11. Dispute Resolution
In the event of a dispute, both parties agree to attempt informal resolution before pursuing legal or formal action.

12. Governing Law
These terms are governed by the laws of [England and Wales].

 Add-on Clauses:

• Emergency Work: Emergency call-outs may be charged at a higher rate. This will be made clear before attendance.

• Waste Removal: Waste disposal (e.g. old boilers, pipes) is not included unless specified.

• Customer Supplied Materials: No warranty is offered on customer-supplied parts or materials.

• ​Failure to register a warranties for products supplied by us within seven days may result in the warranty being void.