Terms & Conditions
1. Definitions
“Company” refers to JRS Plumbing & Heating. “Client” refers to the person, business, or organisation requesting services. “Work” or “Services” refers to any plumbing, heating, or related services provided by the Company, including all associated materials, labour, and equipment.
2. Quotations and Estimates
All quotations are valid for 30 days unless otherwise stated. Estimates are based on information available at the time of issue and may be adjusted where unforeseen circumstances or scope changes occur. Any cost changes will be confirmed in writing and require Client approval before additional Work proceeds.
Any Work, materials or services not expressly described in the quotation are excluded. Where additional Work is requested by the Client or becomes necessary due to hidden defects or site conditions, this will be treated as a variation and charged at the Company’s standard rates unless a separate quotation is agreed in writing. The Company is under no obligation to carry out variations until pricing has been agreed.
3. Acceptance of Work and Terms
Commencement of Work, written or verbal acceptance of a quotation, or allowing the Company to begin Work constitutes acceptance of these Terms and Conditions. Any variation must be agreed in writing by both parties. Payment of the final invoice indicates acceptance that the Work has been completed satisfactorily unless issues are raised in writing within five working days.
4. Access and Working Conditions
The Client must provide safe, timely, and reasonable access to the property during normal working hours. Unsafe or obstructed conditions may result in delays or suspension of Work. Additional time or costs caused by restricted access may be invoiced accordingly.
Where the Company attends site and is unable to gain access, or the Work cannot proceed due to the Client’s act or omission (including, but not limited to, no access, unsafe conditions, or other trades preventing progress), the Company reserves the right to charge a reasonable call‑out or abortive visit fee and to recover any costs incurred (including restocking or return charges on special‑order materials).
5. Materials and Ownership
All materials and equipment supplied remain the property of the Company until full payment is received. Ownership transfers to the Client only after cleared payment. The Company reserves the right to recover unpaid materials lawfully, with the Client’s consent or by court order.
6. Engineer’s Advice
Advice is provided in good faith and reflects the engineer’s professional judgment at the time. The Company is not liable for any losses arising from actions outside the agreed scope of Work or contrary to written recommendations.
7. Client Disclosure Obligations
The Client must disclose any known faults, defects, or issues relating to the existing systems or installations when requesting quotations or during site visits. Undisclosed issues may require additional chargeable Work. The Client accepts responsibility for any additional costs arising from inaccurate or incomplete information.
8. Liability for Existing Fixtures, Fittings, Pressurised Systems and Power Flushing
The Company accepts no liability for faults, failures, or limitations in existing materials, systems, pipework, showers, fixtures, or power flushing results that become apparent or occur following new installations. This includes pressurised systems such as unvented cylinders, combi boilers, or sealed system boilers operating at 2–3 bar, which may expose weaknesses in older pipework not designed for such pressures. Power flushing effectiveness is limited by pre‑existing system condition and may not remove all historic sludge, scale, or debris from concealed or inaccessible sections. Only accessible pipework and components are inspected; concealed sections remain the Client’s responsibility.
By accepting this proposal or instructing Work to proceed, the Client acknowledges these limitations and accepts responsibility for the condition and suitability of all pre‑existing systems and components. The Company shall not be held responsible for the failure of any existing component or system which has reached, or is reasonably considered to have reached, the end of its serviceable life, even where such failure occurs during or shortly after the Work.
9. Hot Water Cylinders (Vented and Unvented)
The Company will install vented and unvented hot water cylinders with reasonable care and skill and in accordance with manufacturer instructions, Building Regulations Part G3 and relevant standards.
Unvented Cylinders: Installations include all required safety devices (expansion vessel, pressure relief valve, tundish and temperature/pressure relief valve) as supplied by the manufacturer. The Client acknowledges that unvented systems operate under mains pressure (typically 2-3 bar) and may expose weaknesses in existing pipework, joints or components not designed for such pressures. The Company accepts no liability for leaks, bursts or failures in pre-existing systems, pipework or fittings following installation. Unvented cylinders require annual servicing by a G3-qualified engineer to maintain warranty and compliance; this is the Client’s responsibility unless separately arranged.
Vented Cylinders: Installations assume a suitable feed/expansion tank and header tank in good condition. The Company accepts no liability for issues arising from undersized, contaminated or poorly positioned tanks, overflow problems or gravity-fed system limitations.
In both cases, where cylinders or safety components are Client-supplied, responsibility is limited to installation workmanship only. No warranty is given on product suitability, performance or compliance. Additional works (e.g. mains upgrades, tank replacement or safety group modifications) identified during installation will be quoted as variations per clause 2. By proceeding, the Client accepts these limitations and responsibility for pre-existing system condition.
10. Radiator Installation, System Performance and Client‑Supplied Products
The Company will install radiators, valves and associated pipework with reasonable care and skill and in accordance with manufacturer instructions and relevant standards.
Unless expressly stated in the quotation, the Company does not undertake a full survey or design of the existing heating system. Heat outputs, pipe sizing and system performance are based on reasonable assumptions from visible conditions. The Client accepts that variations in building fabric, insulation levels and existing pipework may affect radiator performance and room temperatures.
The Client acknowledges that existing heating systems, pipework, valves and fittings may be of age, design or condition outside the Company’s control. The Company accepts no liability for leaks, noise, poor circulation, cold spots, imbalance, slow warm‑up times or other faults arising from:
• Pre‑existing system condition, sludge, corrosion or historic debris
• Undersized or poorly routed existing pipework
• Existing pumps, boilers, controls or valves not supplied or installed by the Company
• General design limitations of the original installation
Where radiators, valves, TRVs or other components are supplied by the Client, the Company’s responsibility is limited strictly to the workmanship of the installation. No warranty is given or implied as to the quality, suitability, output, performance, compatibility, finish, or longevity of Client‑supplied products. Any return visits, adjustments or remedial works required due to product defects, incorrect sizes, incorrect heat outputs, aesthetic preferences or compatibility issues with the existing system may be chargeable at the Company’s standard rates.
The Company’s quotation assumes that the existing system is reasonably clean and in serviceable condition. If, during or after installation, it becomes apparent that additional works are required (including but not limited to powerflushing, chemical cleaning, replacement of valves, pumps, pipework or controls) to obtain satisfactory performance, these works will be treated as a variation and charged separately in accordance with clause 2.
The Client accepts that installing new radiators and valves on an older system can disturb existing weaknesses. The Company shall not be responsible for failure, leaks or damage to any existing components, fittings, pipework, floors, finishes or décor that arise as a result of necessary draining, refilling, pressurising, venting or normal testing and commissioning procedures.
Unless expressly stated in the quotation, the Company is not responsible for repainting, redecorating, filling fixing holes, replacing flooring, skirting, boxing‑in, or altering décor arising from the removal, relocation or replacement of radiators and associated pipework. New radiators may differ in size or bracket positions from existing units; any exposed areas of undecorated wall, floor coverings, pipework or fixings are the Client’s responsibility unless specifically quoted for in writing.
11. Bathroom and Kitchen Installations
The Company will install sanitaryware, brassware, kitchen and bathroom fittings, furniture, and associated pipework with reasonable care and skill and in accordance with manufacturer instructions and relevant standards. The Client acknowledges that existing structures, walls, floors, pipework, wastes, electrics and finishes may be of age or condition outside the Company’s control. The Company accepts no liability for movement, cracking, or failure of existing tiles, plaster, décor, units, worktops or other finishes that occurs as a result of necessary removal, alteration or access to complete the Work.
Unless expressly stated in the quotation, making good to decorations, flooring, tiling, boxing‑in or other finishes is excluded. Where other trades are involved (including but not limited to tilers, electricians, carpenters, kitchen or bathroom fitters appointed by the Client), the Company is not responsible for their workmanship, delays or any resulting defects, and any additional visits or adjustments required may be chargeable at the Company’s standard rates.
12. General Repairs and Maintenance
The Company will carry out general repairs and maintenance (including, but not limited to, taps, toilets, traps, valves, wastes, minor leaks and associated pipework) with reasonable care and skill. Many such repairs are carried out on existing, ageing or previously altered installations that are outside the Company’s control. The Company accepts no liability for the failure of existing fittings, pipework, sanitaryware or seals that have reached, or are reasonably considered to have reached, the end of their serviceable life, even where such failure occurs during or shortly after the Work. Unless expressly stated otherwise, the Company does not provide any guarantee that a repair will permanently resolve all underlying issues where the root cause is wear and tear, corrosion, poor historic installation, design limitations, or general system condition. Any further attendance or additional repairs required as a result of such underlying issues may be chargeable at the Company’s standard rates.
13. Conduct and Safe Working Environment
The Client must ensure a safe and respectful working environment for the Company’s engineers at all times. The Company reserves the right to suspend or terminate Work immediately where there is abuse, harassment, threatening behaviour, unsafe site conditions or non‑compliance with health and safety requirements. Any additional costs, delays or return visits arising from such circumstances may be chargeable at the Company’s standard rates.
14. Keys, Alarms and Security
Where the Client provides keys, access codes or disables alarms to allow access, the Company will take reasonable care but accepts no liability for pre‑existing security issues or losses not caused by its negligence. Responsibility for locking, alarm setting and overall site security remains with the Client unless otherwise agreed in writing.
15. Parking, Permits and Access Charges
The Client is responsible for providing, or paying for, suitable parking or access arrangements where required. Any parking fees, permits, congestion, clean‑air or ULEZ charges reasonably incurred by the Company in attending the site may be added to the invoice.
16. Asbestos and Hazardous Materials
The Company does not undertake the removal or treatment of asbestos or other hazardous materials. If such materials are suspected or discovered, Work may be suspended and the area made safe. The Client is responsible for arranging any specialist surveys, tests or removals. Additional visits or delays arising from the presence of hazardous materials may be chargeable at the Company’s standard rates.
17. Regulatory Compliance and Non‑Compliant Installations
The Company will carry out Work in accordance with applicable regulations and industry standards. Where an existing installation is found to be unsafe or non‑compliant, the Company may refuse to work on it, may have to isolate it, and/or may issue the appropriate warning notice. Any additional Work required to bring an installation up to a safe standard is not included in the original quotation unless expressly stated and may be chargeable at the Company’s standard rates.
18. Payment Terms
Unless otherwise agreed in writing:
• Payment is due within 7 days of invoice.
• Larger projects may require staged payments.
• Overdue balances may accrue interest at 2% per month (or the statutory rate if higher).
• Non‑payment may result in Work suspension and recovery action for outstanding sums.
19. Cancellations, Delays, and No‑Shows
Appointments cancelled with less than 24 hours’ notice or where access is unavailable at the scheduled time may incur a call‑out charge. The Company is not liable for delays caused by circumstances beyond its control, including weather, supplier delays, or site conditions. Clients must notify the Company promptly to reschedule appointments.
Consumer cancellation rights: For contracts agreed remotely (telephone, email, or online), domestic Clients have 14 days to cancel under the Consumer Contracts Regulations 2013, unless Work begins during the cancellation period at the Client’s request. In this case, reasonable costs for Work already carried out may be charged.
20. Appointment Times and Scheduling
All appointment dates and times provided by the Company are provisional and subject to change due to job scheduling, delays on prior Work, emergencies, supplier issues, or other circumstances beyond the Company’s reasonable control. Appointment dates and times may therefore be brought forward or rebooked for a later date and/or time if required. The Company will use reasonable endeavours to notify the Client of any such change as soon as practicable and shall not be liable for any loss or inconvenience arising from such rescheduling.
21. Warranty and Liability
All workmanship is guaranteed for 12 months from completion, subject to normal use. Manufacturer warranties apply to supplied parts. Warranty is void in cases of misuse, third‑party interference, accidental damage, or failure to follow maintenance guidance. Warranty claims must be submitted promptly in writing. This guarantee does not affect the Client’s statutory rights.
22. Limitations of Liability
The Company’s total liability for the Work carried out is limited to the value of the invoice for that Work. The Company excludes all liability for loss of income, inconvenience, distress, or any consequential or indirect damages. The Company’s responsibility is limited to new components and workmanship installed to current regulations. Nothing in these terms limits liability for death or personal injury caused by negligence.
23. Insurance
The Company maintains full public liability insurance with cover of at least £2,000,000. Evidence of insurance can be provided upon request.
24. Dispute Resolution
In the event of a disagreement, both parties shall first attempt to resolve the issue informally. If no resolution is reached within 14 days, mediation through an independent body should be considered before pursuing legal action. In the event of a complaint or dispute, the Company’s site records, photographs, test results and written notes will be treated as an accurate record of conditions and Work carried out, unless the Client provides clear evidence to the contrary.
25. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
26. Emergency Work
Emergency call‑outs may incur premium rates. All rates will be disclosed to the Client before attendance where possible.
27. Waste Removal
Waste or disposal (including removal of old boilers or pipework) is excluded unless specifically quoted and agreed in writing.
28. Customer‑Supplied Materials
No warranty or liability is accepted for the performance or suitability of Client‑supplied parts or materials. Installation labour for such items remains chargeable.
29. Diagnosis and Parts Charges
Diagnostic visits and any parts fitted as part of fault‑finding are chargeable, even if they do not fully resolve the issue. The Client consents to these charges when requesting diagnostic attendance. The Client acknowledges that diagnosis involves investigation and process of elimination, and that charges apply for the engineer’s time, tests and any temporary or permanent parts fitted, irrespective of whether the initial visit fully resolves the fault. Refunds are not offered unless negligence or incorrect installation is proven by an independent Gas Safe registered engineer.
30. Data Protection
The Company processes all Client information according to UK data protection law (UK GDPR and Data Protection Act 2018). Personal information is not shared with third parties except where required by law or with consent.
31. Health and Safety
The Company complies with all applicable health and safety legislation. Clients must inform engineers of any known hazards or unsafe conditions on‑site before Work starts.
32. Right to Subcontract
The Company may subcontract any part of the Work to suitably qualified professionals, maintaining full responsibility for the quality and compliance of such Work.
33. Force Majeure
The Company shall not be liable for any delays or failure in performance due to events beyond its reasonable control (including severe weather, shortages, strikes, or equipment failure).
34. Photographic or Video Evidence
The Company may record photographic or video evidence of systems and installations before and after Work for documentation, quality assurance, or training. All media will be handled in compliance with data protection law.
35. Severability
If any clause is found invalid or unenforceable, the remaining provisions shall remain in full effect.
36. Variation of Terms
The Company reserves the right to update these Terms and Conditions at any time. Changes will be communicated in writing (email, invoice, or website notice) and apply to all new Work commencing 14 days after notification. Continued instruction of Work after this period constitutes acceptance of the updated terms. Existing contracts remain governed by terms in force at commencement.
37. Contract Formation
A legally binding contract is formed when the Client accepts the quotation, issues written or verbal approval, or allows Work to commence. Acceptance confirms agreement to the scope, pricing, and these Terms. Nothing in this document affects the Client’s statutory rights under the Consumer Rights Act 2015 or other applicable law.
38. Errors & Omissions
All quotations and estimates are issued in good faith based on available information. Prices, timelines, and specifications may change if errors or omissions are discovered. The Company accepts no liability for genuine clerical or typographical mistakes.
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JRS Plumbing & Heating Privacy Policy
Last updated: March 13, 2026
Gas Safe Reg. 522498
JRS Plumbing & Heating, Alton, Hampshire
1. Who We Are
JRS Plumbing & Heating provides boiler servicing, repairs, installations, and general plumbing services to domestic customers in Alton, Hampshire and surrounding areas. We are the data controller for your personal information.
2. What Personal Data We Collect
• Name, address, phone number, email address
• Payment details (via GoCardless, SumUp, Stripe, QuickBooks)
• Job details (boiler type, service history, CP12 records)
• Communication records (emails, texts, call notes)
3. How We Collect It
• Directly from you (quotes, bookings, payments)
• Via ServiceM8 (job management)
• Payment processors (GoCardless, SumUp, Stripe)
• Invoices and compliance records
4. Why We Use Your Data (Legal Basis)
• Contract: To deliver services, send reminders, process payments (UK GDPR Article 6(1)(b))
• Legal obligation: Gas Safe records, CP12 certificates, accounting (6 years retention)
• Legitimate interests: Service follow-ups, quality improvement, debt recovery
5. Who We Share Data With
• ServiceM8: Job scheduling/reminders (UK GDPR compliant)
• GoCardless: Monthly payments
• SumUp: Card payments
• Stripe: Online payments
• QuickBooks: Invoicing/accounting
• Accountant/HMRC: Tax compliance
• No marketing lists sold/shared.
6. Data Storage & Security
• Password-protected ServiceM8/QuickBooks accounts
• Bank-grade encryption via GoCardless, SumUp, Stripe
• Regular backups, antivirus, staff training
• Access limited to owner + engineer
7. How Long We Keep Data
• Active customers: Duration of relationship + 1 year
• Accounting: 6 years (tax law)
• Gas safety records: Permanently (legal requirement)
8. Your UK GDPR Rights
Email your.email@jrsplumbing.co.uk:
• Access your data (free, 30 days)
• Correct inaccurate information
• Delete (subject to legal retention)
• Object to processing
• Restrict processing
• Portability (technical format)
• Complain to ICO (ico.org.uk)
9. Marketing Communications
Service reminders only. No promotional emails unless you opt-in. Unsubscribe anytime.
10. International Transfers
No data leaves UK/EU. All processors UK-based.
11. Cookies
Website uses basic analytics cookies (anonymised). No tracking.
12. Changes to This Policy
We’ll email 30 days’ notice of material changes. Continued business = acceptance.
Contact: your phone | your.email@jrsplumbing.co.uk
ICO Reference: