Terms & Conditions

Version 2.0 - Efective 1 September 2026

1. Definitions

1.1 "Company" means JRS Plumbing & Heating.

1.2 "Client" means the person, business or organisation requesting services from the Company.

1.3 "Work" or "Services" means all plumbing, heating, bathroom, maintenance, repair and associated services provided by the Company, including labour, materials and equipment.

1.4 "Materials" means all goods, appliances, fittings, fixtures, parts and consumables supplied by the Company.

2. Quotations, Estimates and Variations

2.1 All written quotations are valid for 30 days unless otherwise stated.

2.2 Estimates are based on information available at the time of preparation and may be amended where further information becomes available.

2.3 Any materials, services or works not specifically included within a quotation shall be deemed excluded.

2.4 Additional works requested by the Client or required due to hidden defects, site conditions or unforeseen circumstances shall be treated as variations and charged separately.

2.5 The Company shall not be obliged to undertake additional works until the Client has accepted the revised costs.

2.6 Unless specifically stated otherwise, quotations do not include making good, decorating, plastering, tiling, flooring, boxing-in or matching existing finishes.

2.7 The Company reserves the right to correct clerical errors, omissions or obvious pricing mistakes within quotations, estimates or invoices.

3. Acceptance and Contract Formation

3.1 A legally binding contract is formed when:

a) The Client accepts a quotation;

b) The Client provides written, verbal or electronic approval;

c) The Client requests the Company to commence Work; or

d) The Company begins Work with the Client's authority.

3.2 Acceptance of a quotation constitutes acceptance of these Terms and Conditions.

3.3 No amendment to these Terms shall be effective unless agreed in writing by the Company.

3.4 Payment of the final invoice shall be treated as acceptance of the visible completed Work, without affecting the Client's statutory rights or the Company's workmanship guarantee.

4. Deposits, Payments and Price Changes

4.1 The Company may require a deposit before scheduling Work or ordering materials.

4.2 Deposits for bespoke, made-to-order, special-order or non-returnable products may be non-refundable once ordered.

4.3 Staged payments may be required for larger projects and must be paid when due.

4.4 Failure to make payments when due may result in suspension of Work.

4.5 Where supplier, manufacturer or material costs increase significantly after a quotation is issued, the Company reserves the right to revise pricing before Work begins.

5. Access and Working Conditions

5.1 The Client shall provide safe and reasonable access to the property.

5.2 Delays or additional costs arising from restricted access, unsafe conditions or Client delays may be chargeable.

5.3 Failed access appointments may incur an abortive visit or call-out charge.

6. Materials and Ownership

6.1 All Materials supplied by the Company remain the property of the Company until paid for in full.

6.2 Material pricing may differ from retail or online prices due to procurement, administration, transportation, warranty handling and associated business costs.

6.3 The Company reserves the right to recover unpaid materials in accordance with applicable law.

7. Professional Advice

7.1 Advice is provided in good faith based upon visible conditions and information available at the time.

7.2 The Company accepts no liability for actions taken contrary to its recommendations.

8. Client Disclosure Obligations

8.1 The Client must disclose any known defects, faults or issues affecting existing systems.

8.2 Additional works resulting from undisclosed issues may be chargeable.

8.3 The Company relies upon information supplied by the Client when preparing quotations and recommendations.

9. Hidden Defects and Existing Installations

9.1 Quotations are based upon visible and reasonably accessible conditions.

9.2 The discovery of hidden leaks, structural defects, asbestos, defective wiring, unsafe installations, inadequate water pressure, corroded pipework or non-compliant systems may require additional chargeable works.

9.3 Such works shall be treated as variations.

10. Existing Systems, Pressurised Systems and Power Flushing

10.1 The Company accepts no responsibility for defects in existing systems that become apparent after Work has been completed.

10.2 Pressurised systems may expose pre-existing weaknesses in pipework, fittings or components.

10.3 The Company accepts no liability for failures in existing systems resulting from age, condition or historic installation defects.

10.4 Power flushing outcomes depend on existing system condition and cannot be guaranteed.

11. Hot Water Cylinders

11.1 Vented and unvented cylinders shall be installed in accordance with applicable regulations and manufacturer instructions.

11.2 Annual servicing of unvented cylinders remains the Client's responsibility unless separately agreed.

11.3 Client-supplied cylinders are installed at the Client's risk and responsibility.

12. Radiators, Heating Systems and Client-Supplied Products

12.1 Existing heating systems may restrict performance of newly installed equipment.

12.2 Client-supplied products are installed without warranty as to suitability, performance, compatibility or quality.

12.3 Return visits arising from client-supplied product issues may be chargeable.

13. Bathroom and Kitchen Installations

13.1 The Company is not responsible for cracking, movement or damage to existing tiles, plaster, decorations, flooring, furniture or finishes arising from necessary removal or access.

13.2 Unless quoted separately, making good and redecorating are excluded.

14. General Repairs and Maintenance

14.1 Repairs are carried out with reasonable care and skill.

14.2 No guarantee is provided that repairs will permanently resolve issues arising from ageing systems, corrosion, historic workmanship or design limitations.

15. Customer-Supplied Materials

15.1 No warranty is provided on customer-supplied materials.

15.2 The Company's responsibility is limited solely to installation workmanship.

16. Conduct and Safe Working Environment

16.1 Clients shall provide a safe, respectful working environment.

16.2 The Company may cease Work immediately where abuse, threats, harassment or unsafe conditions occur.

17. Parking and Access Charges

17.1 Parking charges, permits, congestion charges, clean air zone charges and similar costs reasonably incurred may be added to invoices.

18. Asbestos and Hazardous Materials

18.1 The Company does not remove asbestos or hazardous materials.

18.2 Discovery of hazardous materials may result in suspension of Work pending specialist investigation.

19. Regulatory Compliance

19.1 The Company shall carry out Work in accordance with applicable regulations and standards.

19.2 Unsafe installations may be isolated or refused.

20. Payment Terms

20.1 Payment is due within 7 days of invoice date unless otherwise agreed.

20.2 Overdue amounts may accrue interest at 2% per month or the maximum amount permitted by law.

20.3 The Client shall be responsible for reasonable debt recovery, legal and court costs incurred in recovering unpaid sums.

21. Cancellations and Delays

21.1 Less than 24 hours notice of cancellation may result in a call-out charge.

21.2 The Company shall not be liable for delays caused by supplier shortages, manufacturer delays, delivery failures, weather conditions, transport disruption or events beyond its reasonable control.

21.3 Consumer cancellation rights under the Consumer Contracts Regulations 2013 remain unaffected.

22. Scheduling

22.1 Appointment dates and times are estimates only and are not guaranteed.

23. Warranty

23.1 Workmanship is guaranteed for 12 months from completion, subject to full payment.

23.2 Manufacturer warranties apply to products supplied by the Company.

23.3 Warranty claims must be reported promptly in writing.

24. Limitation of Liability

24.1 The Company's liability for direct loss or damage arising from negligence or breach of contract shall not exceed the amount recoverable under its applicable insurance policy.

24.2 The Company shall not be liable for indirect or consequential losses, business interruption, loss of opportunity, inconvenience or distress except where prohibited by law.

24.3 Nothing in these Terms excludes liability for:

a) Death or personal injury caused by negligence;

b) Fraud or fraudulent misrepresentation;

c) Any liability that cannot lawfully be excluded.

24.4 Nothing in these Terms affects the Client's rights under the Consumer Rights Act 2015.

25. Fault Finding and Diagnostic Work

25.1 Diagnostic visits are chargeable irrespective of whether the fault is fully resolved.

25.2 Diagnosis may require multiple visits and replacement parts.

26. Insurance

26.1 The Company maintains public liability insurance appropriate to its activities.

27. Complaints and Dispute Resolution

27.1 Complaints should be submitted in writing as soon as reasonably practicable.

27.2 Both parties shall attempt to resolve disputes informally before commencing legal proceedings.

28. Data Protection

28.1 Personal information shall be processed in accordance with UK GDPR and the Data Protection Act 2018.

28.2 Information shall only be used for quotations, project administration, invoicing, warranty administration, insurance and legal compliance purposes.

28.3 Information may be shared with suppliers, subcontractors, insurers, professional advisers or debt recovery agencies where reasonably necessary.

28.4 Records may be retained for legal, taxation, warranty, insurance and business administration purposes.

29. Health and Safety

29.1 Clients must notify the Company of hazards known to exist at the property.

30. Subcontracting

30.1 The Company may engage suitably qualified subcontractors where required.

31. Force Majeure

31.1 The Company shall not be liable for failure or delay caused by circumstances beyond its reasonable control.

32. Photographic and Video Records

32.1 The Company may take photographs or videos before, during and after Work for record keeping, quality assurance, training, warranty and evidential purposes.

32.2 Marketing or social media use shall only occur where any required consent has been obtained.

33. Electronic Communications

33.1 Email, text messages, electronic signatures and online approvals shall be treated as valid forms of acceptance.

33.2 Electronic acceptance shall have the same legal effect as a handwritten signature.

34. Removed Materials and Waste

34.1 Unless agreed otherwise, removed materials, fittings, appliances and waste become the property of the Company.

34.2 Any item the Client wishes to retain must be identified before Work commences.

35. Governing Law

35.1 These Terms and Conditions are governed by the laws of England and Wales.

35.2 The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from these Terms.

JRS Plumbing & Heating Terms & Conditions Version 2.0

E&OE.