Terms & Conditions

JRS Plumbing & Heating - Terms and Conditions
1. Definitions
“Company” refers to JRS Plumbing & Heating, and “Client” refers to the person or business requesting services. “Work” or “Services” refers to the plumbing and heating services, including any materials, equipment, and labour, provided by the Company.
2. Quotations and Estimates
All quotations are valid for 30 days unless otherwise stated. Estimates are based on the information provided and may be revised if the scope of work changes or unforeseen conditions arise. Any revisions or additional costs will be communicated in writing and require Client approval before proceeding.
3. Acceptance of Work and Terms
Commencement of any work or issuance of a formal acceptance of quotation implies acceptance of these terms and conditions. No variations shall apply unless agreed to in writing by both parties. Final invoice payment constitutes full acceptance that the work has been completed satisfactorily unless otherwise agreed.
4. Access and Working Conditions
The Client shall provide reasonable access to the property during normal working hours and ensure a safe working environment. The Company reserves the right to refuse or suspend work if unsafe conditions exist. Delays caused by access restrictions may result in additional charges.
5. Materials and Equipment
All materials and equipment supplied remain the property of the Company until paid for in full. The Company reserves the right to remove any unpaid materials or equipment from the Client’s premises.
6. Payment Terms
Unless otherwise agreed in writing:
   •    Payment is due within 7 days of invoice date.
   •    For larger projects, staged payments may be required.
   •    Late payments may incur interest charges at 2% per month.
   •    Non-payment may result in suspension of work and recovery costs in addition to outstanding balances.
7. Cancellations, Delays, No-Shows, and Rescheduling
Appointments cancelled with less than 24 hours’ notice may incur a call-out charge. If our engineer is unable to gain access to the property at the scheduled appointment time whether because the client is not present, access is otherwise unavailable, or the site is not ready for work—this will be treated as a cancellation with less than 24 hours’ notice and may incur a call-out charge. The Company is not liable for delays caused by circumstances beyond its control, including but not limited to weather, supplier delays, or client site readiness. The Client must notify the Company promptly of any need to reschedule an appointment.
8. Warranty and Liability
Workmanship is guaranteed for 12 months from completion, subject to normal use. Manufacturer warranties apply to parts and materials. Warranty is void if equipment is misused, altered, or serviced by others. Warranty claims must be made in writing promptly after detection. The Company is not responsible for pre-existing issues or damage caused by hidden or inaccessible conditions.
9. Limitations of Liability
The Company’s liability is limited to the value of the work carried out. The Company excludes liability for loss of income, inconvenience, or any consequential damages arising from the work.
10. Insurance
The Company carries full public liability insurance and will provide a copy of the insurance certificate upon request.
11. Dispute Resolution
In the event of a dispute, both parties will first attempt informal resolution, including mediation if necessary, before pursuing legal or formal actions.
12. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
13. Client’s Responsibility for Review
The Client is responsible for reviewing this proposal thoroughly. Any changes, corrections, or clarifications must be communicated in writing prior to acceptance. Failure to notify will be deemed acceptance of the proposal as presented.
14. Emergency Work
Emergency call-outs may be charged at a premium rate. The rate will be communicated to the Client before attendance.
15. Waste Removal
Waste disposal, including removal of old boilers or pipes, is not included unless explicitly specified.
16. Customer-Supplied Materials
No warranty or liability is accepted for customer-supplied parts or materials.
17. Data Protection
The Company will process Client data in compliance with applicable data protection laws and policies. Client information will not be disclosed to third parties without consent except as required by law.
18. Health and Safety
The Company complies with all relevant health and safety regulations. The Client shall ensure compliance with site safety requirements and inform the Company of any specific hazards.
19. Right to Subcontract
The Company reserves the right to subcontract work to suitably qualified third parties, while retaining responsibility for the work’s quality.
20. Force Majeure
The Company shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to acts of God, strikes, or supply chain disruptions.
21. Severability
If any provision of these terms is found unenforceable, the remaining provisions shall continue in full force and effect.
22.    Contract Formation
By accepting this proposal, the Client agrees that a legally binding contract is formed between the Client and JRS Plumbing & Heating on the terms and conditions set out herein. Acceptance may be communicated in writing, verbally, or by conduct (such as allowing work to commence) and constitutes full agreement to the scope, pricing, and terms specified. Any variations or additional terms must be agreed in writing by both parties.